Privacy Policy

Ribound Inc. respects your right to privacy and is committed to protecting your privacy and takes its responsibilities regarding the security of customer information very seriously. Ribound Inc. reserves the right to change, modify, alter, add, remove or otherwise update the terms (or any portion thereof) applicable to the Websites without prior written notice at any time, and from time to time, at our sole discretion, so we encourage you to review it periodically.

 

We will notify you of any such changes, modifications, alterations or updates to the Websites by posting notice of same on the Websites. Following the posting of any such notice, your continued use of the Websites will constitute your acceptance of the new terms and other policies, as modified, and you will be bound by said new terms and policies. Certain provisions of these terms may be superseded by legal notices or terms located on particular pages of the Websites.

 

Ribound Inc. reserves the right to vary this policy province by province, state or country as required by law. We are committed to maintaining the privacy of our customers in the electronic environment. By visiting our Web Sites, you agree to be bound by the terms and conditions of this privacy policy and these legal terms and conditions.

 

Ribound Inc.’s products and services available through the Website (the “Product” or the “Products“) may be ordered by persons who reside in Canada, the United States and in other countries or territories as we may determine. You are responsible to ensure that your access to the Websites and the information and material available on or through them are legal in each jurisdiction in or through which you access or view the Website and such information and material.

 

Personal Information

You may be required to provide personal information to us when ordering a product or registering for email updates. You will know when this information is being collected because you will be asked to complete and submit a form. We need this information to deliver products to customers, provide customer support, to administer customer accounts and/or gather marketing and shopping habits information about our customers. Ribound may use this information for sales and marketing purposes. You can access, correct and update certain personal information that you have provided to us by logging in to the site with your registered username and password. Once logged in click My Account on the top of the page.

 

We do not share any personal information of our customers with any third parties, except to internal and external service providers that we use to facilitate or outsource one or more aspects of the business, product and service operations that we provide to you and unless you specifically authorized us to do so. These service providers’ are subject to confidentiality agreements with us and other legal restrictions that prohibit their use of the information we provide them for any other purpose except to facilitate the specific outsourced related operation, unless you have explicitly agreed or given your prior permission to them for additional uses. From time to time, we may be required to provide personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. Unless prevented by law, we will notify you at the email or phone number you provided us prior to the release of such information.

 

If you submit your contact information and resume for employment purposes with us, this information will only be used to evaluate your qualifications for the desired position and possibly to contact you for further information.

 

If you complete online surveys on our website, we may use the information collected from the online surveys to compile reports on customer satisfaction. Due to the sensitive nature of research data, any information that is collected is treated with the utmost confidentiality. We will not sell any personal information gathered from individual respondents.

 

This information will not be shared with any third party, except as specifically provided in this Privacy Policy, as it may be amended from time to time. However, we may disclose specific information about our customers if we have a good-faith belief that it’s necessary or required under the law to protect other customers, the public, or our business.

 

As with any business, it is possible that as our business develops, we might sell or buy online stores or other assets. In such transactions, information about customers often is among the transferred assets. Accordingly, in the unlikely event that Ribound or substantially all of its assets related to our website, is acquired by a third party, such information may be one of the transferred assets. Under such circumstances, Ribound would, to the extent possible, require the acquiring party to follow the practices described in this Privacy Policy, as it may be amended from time to time.

 

No Use by Minors

This website is intended for use by adults only. If you use this website to purchase product or products, you represent that you are of legal age to enter into any purchase agreement through the websites and become bound by its terms. If you are under the age of majority in the jurisdiction in which you reside, your parent or guardian should use the website on your behalf and you should not use the website on your own or provide any personal information to Ribound. We do not knowingly collect information from children.

 

Product Purchases and User Account

If you register on the website for the purchase of product or products, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer and your account, and you agree to accept responsibility for all activities that occur under your account or password. Ribound reserves the right to refuse service, terminate accounts or cancel orders in its sole discretion.

 

Safe Shopping

Ribound makes commercially reasonable efforts to ensure that personal information collected from you is protected against loss and unauthorized access. We use industry standard security techniques on our website to help protect against the loss, misuse or modification of information that you have provided. Our transactional website uses secure sockets layer (SSL) encryption for securing communications and transactions across the Internet. The SSL protocol uses digital certificates to create and secure confidential communications “pip” between the purchaser and our web entity. Data transmitted over an SSL connection cannot be tampered with or forged without the two parties becoming immediately aware of the tampering. While we implement the above security measures, you should be aware that 100% security is not possible and Ribound disclaims any liability should an unauthorized breach occur.

 

Termination

You or we may suspend or terminate your account or your use of the website at any time, for any reason or for no reason. You are personally liable for any orders placed or charges incurred through your account prior to termination. We reserve the right to change, suspend, or discontinue all or any aspect of the website at any time without notice.

 

Product Information

Product or products which may be purchased from this website are available for sale and distribution to customers in Canada, the United States and other countries or territories where Ribound deems it advisable. We attempt to ensure that information on our website is complete, accurate and current. Despite our commercially reasonable efforts, information on the websites may occasionally be inaccurate, incomplete or out of date. We make no representation as to the completeness, accuracy or currentness of any information on the website.

 

In addition, we may make changes in information about price and availability without notice. While it is our practice to confirm orders by email, the receipt of an email order confirmation does not constitute our acceptance of an order or our confirmation of our acceptance of your offer to buy a product or service from us. We reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer. We also may require verification of information prior to the acceptance and/or shipment of any order.

 

Product Availability

Product or Products which may be purchased from this website are available for sale and distribution to customers. The availability of certain Product or Products may be limited, and Product or Products may not be available for immediate sale. Ribound may revise or cease to make available any Product or Products at any time without prior notice. In the event that Ribound is unable to deliver to you a Product or Products that you have ordered due to lack of availability, we will notify you via email and your order will be automatically cancelled with respect to such unavailable Product or Products, provided that Ribound may, at its sole discretion, contact you in order to allow you to maintain your order, subject to a revised delivery time if and when the Product or Products become available.

 

Product Orders

Product or Products which may be purchased from the Websites are available for sale and distribution to customers. Before submitting an order for the purchase of Products using the website, you will be shown an order confirmation screen (the “Order Confirmation”) describing, among other things, the Product(s) to be ordered, the purchase price and any applicable charges for shipping and taxes.

 

When you submit your order, (by pressing the “Place Order” button) such order will constitute an offer from you to Ribound to purchase the Product(s) described in the Order Confirmation, for the price and subject to the other charges, terms and conditions set out in the Order Confirmation. Orders are not binding until accepted by Ribound. Our acceptance of your order is evidenced by return email from Ribound indicating that your order has been accepted.

 

THE WEBSITE AND ITS CONTENTS ARE NOT TO BE CONSTRUED AS AN OFFER TO SELL ANY PRODUCT OR SERVICE.

 

United States orders shall be exempt from payment of Canadian federal goods and services taxes and any applicable provincial or harmonized sales taxes, and other Canadian taxes and duties associated with a Product order.

 

It is your responsibility to ascertain and obey all applicable local, state, provincial, federal and international laws in regard to the possession, use and sale of any item purchased from this website. By placing an order, you confirm that the Product(s) ordered will be used only in a lawful manner.

 

The product (s) shown on this website constitutes invitations made to you so that you may offer to purchase our product(s) and does not constitute an offer to sell. Your duly filled in and completed order form is your offer to purchase the products indicated by your order. Your order will be considered accepted by Ribound only if and when we send you a shipping notification via email. This shipping notification, sent by email, constitutes our acceptance of your offer to purchase and represents a contract with Ribound, who reserves the right to accept or refuse your contract offer.

 

Although it is rare that Ribound would refuse to accept an order, we reserve the right to deny any order for any reason, including where the following situations arise:

 

  • 1. Error in Billing, Payment or Shipping Information
    Some orders cannot be processed due to an error in information you have provided, which includes, but is not limited to:

    • an incorrect credit card or debit card number, expiration date and/or card security code, or information regarding other payment types;
    • an insufficient or incorrect shipping address (including street address, city, state, province, territory, zip or postal code);
    • incorrect billing information (for example, if the billing information you provide is different from information your financial institution has on record);
    • or any suspected fraudulent information.
  • 2. Merchandise Shipping Delay or Unavailability
    If an item of merchandise is delayed out of our fulfillment center or becomes unavailable, or if there is an error on our website relating to the order, (for example, an error relating to the price or description of merchandise) Ribound may cancel the order. If this occurs we will contact you so that you are aware.
  • 3. Reshipping of Merchandise
    Ribound’s policies do not allow merchandise to be reshipped. Any orders shipping to a freight forwarder, forwarder, forwarding agent, also known as a non-vessel operating common carrier (NVOCC), road transportation companies, ocean ship line companies, airline companies, a person or company (third party logistics companies) that organizes shipments for individuals or corporations will not be accepted.
  • 4. Resale of Merchandise
    Ribound brands are trademarked brands. To protect Ribound’s intellectual property rights, any suspected resale of our product(s) for personal or business profit is strictly prohibited. We will not accept any order found to have characteristics of reselling. We reserve the right to cancel all subsequent orders from such customers.
  • 5. Previous Fraudulent Order History
    Ribound may refuse to accept any order if fraudulent activity is suspected and may refuse to process subsequent orders from customers with a previous fraudulent order history. We may also refuse any orders connected with a previous credit card dispute.

 

Product Pricing

All prices and Product(s) orders are quoted and shall be processed in the currency appearing on your web page. Although Ribound strives to provide accurate Product and pricing information, errors may occur. Ribound reserves the right to correct any errors in pricing or Product information and to modify the prices of Products, at any time, without prior notice.

 

Consent to Use Electronic Documents

You hereby consent to the exchange of information and documents between you and Ribound over the Internet or by email or by any other means of electronic communication, and you agree that the Terms, together with any applicable Order Confirmation(s) accepted by Ribound in electronic form shall be the equivalent of an original written paper agreement between us. You further agree that all agreements, notices, disclosures and other communications that we may provide to you electronically satisfy any legal requirement that such communications be in writing.

 

Cancellation

Ribound reserves the right, at its sole discretion, to limit quantities, terminate accounts and to refuse or cancel any order, including after the order has been submitted, whether or not the order has been confirmed or accepted and your credit card charged. In the event that your order is cancelled after your payment has been processed, Ribound will issue a full refund.

 

Payment Terms

Terms of payment for any Products purchased through the Websites shall be determined at the sole discretion of Ribound. Payment shall be made by credit card or through the PayPal payment portal unless some other pre-arranged method of payment has been accepted by Ribound. Any payments made by credit card are subject to the approval of the financial institution that has issued the credit card.

 

Shipping and Taxes

Ribound will ship the Product(s) ordered by you to the address indicated in the Order Confirmation, as long as that shipping address is compliant with the shipping restrictions contained on the Websites. Delivery times provided by Ribound are estimates only. Ribound will not be responsible for any damages or costs resulting from any delays in delivery.

 

Unless otherwise stated, all Product(s) prices quoted do not include shipping and handling charges and applicable federal, state and provincial sales taxes. Separate charges for shipping and handling and taxes will be shown on the Order Confirmation for each order, as applicable. Canadian customers shall be responsible for all sales, use, goods and services, harmonized sales, and other taxes and duties associated with the order. Non-Canadian orders shall be exempt from payment of Canadian federal goods and service taxes and any applicable provincial sales taxes, and other Canadian taxes and duties associated with a Product(s) order. However, non-Canadian customers are responsible for all sales, use, and any other taxes and duties imposed by any state or jurisdiction in their country of residence, associated with their order.

 

Ownership; Risk of Loss

All Product(s) purchased from Ribound are delivered to you by a third party delivery company, pursuant to a shipping contract. As a result, risk of loss and title for Product(s) purchased from the website pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments.

 

Copyrights

The design of the Websites and all text, graphics, images, illustrations, articles, information, photographs, software, audio clips and video clips, information, content, and other material displayed on or that can be downloaded from the Websites are protected by copyright.

 

Your Material

Ribound is not responsible for any text, image, video, audio, or any information, content or other materials you may introduce into or post through our website or our pages on social networking websites and webpages such as Facebook, Twitter or YouTube, etc. You acknowledge and agree that your Material does not necessarily reflect the views, ideas or opinions of Ribound. You agree never to knowingly or otherwise introduce or post material that is defamatory, libelous, slanderous, obscene, abusive, fraudulent, or that violates any other party’s proprietary rights, promotes hatred, otherwise gives rise to a criminal offence or civil liability on the part of any person or entity, or that is otherwise unlawful or in contravention of applicable laws and regulations. You hereby agree to defend and hold Ribound harmless against all claims, damages, liability, losses or expenses resulting from or related to your posted content / material. We reserve the right to edit, alter or delete any posts/material at any time without prior notice.

 

Confidentiality of the Material Transmitted

Other than your Account information and your information needed to process orders, we do not wish to receive material from you that is confidential, secret or of a proprietary nature.

 

You acknowledge and agree that any material you provide including, but not limited to, your ideas, suggestions, comments and other feedback regarding your use of this site or the Product(s), is not, except as may be required under applicable law or pursuant to Ribound’s Privacy Policy, confidential, secret or proprietary.

 

You hereby acknowledge and agree that any or all information and material provided by you to this website may be included in a database owned by Ribound in which we have rights and interests, including, but not limited to, the compilation copyright, and we reserve the right to use any information or materials you provide to us or that we obtain through your use of the website to the fullest extent permitted by law. You, therefore, consent to Ribound using any such information or material provided, in whole or in part by any means or in any manner whatsoever, including reproducing, retransmitting or publishing this information or material or ideas, concepts or other information contained therein for the commercial purposes of Ribound or the disclosure of your identity, in accordance with the Terms and our Privacy Policy.

 

For greater certainty, and without limitation to the generality of the foregoing, by posting messages, uploading files, inputting data or engaging in any other form of communication to or within the Websites, you hereby grant Ribound a perpetual, worldwide, irrevocable, unrestricted, non-exclusive, royalty-free license to use (including use for promotional and advertising purposes), copy, license, sublicense, adapt, distribute, display, publicly perform, reproduce, transmit, modify, edit and otherwise exploit the content of your communications and any ideas or original materials contained therein, in all media now known or developed in the future. This grant shall include the right to exploit any and all proprietary rights in and to any such communications including, without limitation, any and all rights under copyright, trademark, service mark or patent laws under any relevant jurisdiction. You hereby waive all rights you may have to inspect and/or approve of any use by us of any material or ideas submitted by you or the right to receive any compensation for such use. You waive all rights to any claim against us for any alleged or actual infringements of any proprietary rights, rights of privacy and publicity, moral rights, and rights of attribution in connection with any of the foregoing. You agree and understand that Ribound is under no obligation to use any material or ideas submitted by you in any way whatsoever.

 

Furthermore, you acknowledge that unprotected email communications and other transmissions over the Internet are not confidential and may be subject to possible interception, alteration or loss. You acknowledge and agree that by submitting any such communications to us or the website, no confidential, fiduciary, contractually implied or other relationship is created between you and Ribound, other than pursuant to the Terms. We will not be responsible for the payment of any monies to any other party in connection with our use of any information or material provided by you to Ribound or the website. You also represent and warrant that any and all such information or material which you provide to us, whether provided by you electronically by accessing or using our website or otherwise, and Ribound’s use of this information and material so provided as permitted in the Terms, does not infringe the rights of any other person or entity.

 

How do we unsubscribe customers who sign up on the website?

 

Do we have cookies on our website?

 

Cookies

Like many commercial websites, we automatically collect other information by way of electronic means, using cookies which are small files placed on your hard drive that assist us in providing our services. This information includes the address (or “URL”) of the website that you came from before visiting our Websites, which pages you visit on our Web Sites, which browser software you use to view our Websites, your IP address and any search terms you have entered on our Websites or in order to access our Websites. This data is not used individually, but is aggregated and only used to tailor our Web Sites to better meet your interests and preferences. Most browsers automatically accept cookies, but you can usually refuse cookies, or selectively accept cookies, by adjusting the preferences in your browser. If you turn cookies off, there may be some features of our Websites that will not be available to you. However, you should still be able to browse our Web Sites and make online purchases, when such purchases are possible on our Websites.

 


Notification of changes to Privacy Policy. Should we decide to amend this Privacy Policy, we will provide reasonable prior notice of such changes to you. All amended terms will automatically take effect 30 days after we provide such notice, or on a date that we specify in the notice. While in some instances we may provide notice by email or other means, you agree that notice on the Web Sites about changes to this Privacy Policy shall be deemed sufficient notice to you. Your continued use of the Web Sites after the effective date of the changes to this Privacy Policy shall mean that you accept and agree to be bound by those changes.

 

Additional Assistance. If you do not understand any of the foregoing Policies and Terms and Conditions or if you have any questions or comments, we invite you to contact our Customer Service Department by e-mail at customerservice@ribound.com or calling us at 1-289-660-9628.

 

All features, content, specifications, products and prices of Products described or depicted on the Websites are subject to change at any time without notice. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only. GDI attempts to be as accurate as possible in describing all Products available for sale and/or distribution by GDI. However, GDI does not warrant that Product descriptions or other content of the Websites are accurate, complete, reliable, current or error-free. We make commercially reasonable efforts to accurately display the attributes of our Products, including the applicable colours. Please note that because the colours of the Products you see will depend on your monitor, GDI cannot guarantee that your monitor will display the exact, actual colour of a Product displayed.

 

RiBound cannot confirm the price of a Product until after you submit an order for the Product. In the event that the price or related information for a Product (as described on the Websites and/or the Order Confirmation) is incorrect due to an error in pricing or product information, GDI may, at its sole discretion, refuse or cancel your order, whether before or after GDI’s acceptance thereof. If there is such an error in pricing, GDI will cancel your order and reverse any charges that have been applied, then contact you to ask you to place a new order for the Product at the correct price.

 

How and why we use your personal data

We use your personal data for the following purposes:

  • To manage your orders and provide our services to you
    When you purchase from us, or seek advice, we use your information to perform our services in relation to your purchase or enquiry, for example to provide you with product, tailor specific advice to your project’s needs or change bookings for consultancy appointments.
  • To communicate with you and manage our relationship with you
    Occasionally we may need to contact you by email and/or telephone for administrative or operational reasons, for example in order to send you confirmation of your purchases and your payments, to inform you about your consultancy appointments, to notify you when backordered products are available or to advise you of disruption and changes to your appointments and deliveries. If you are using our mobile app, we may also send you app notifications for these purposes.Please be aware that these communications are not made for marketing purposes and as such, you will continue to receive them even if you opt-out from receiving marketing communications.We will also use your personal data if we contact you after you have sent us a request, filled in a web-form through our website or contacted us on social media.
    Your opinion is very important to us, so we may send you an email or SMS to seek your feedback.
    We will use the communications you exchange with us and the feedback you may provide in order to manage our relationship with you as our customer and to improve our services and experiences for customers.

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